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Clients may place accounts, report payments, and update account information Electronically using our all inclusive module, NAVIGATE. With NAVIGATE, clients are able to upload accounts to place for collection, view their accounts real time, report payments, run reports, and send emails (to update account information/bankruptcies) all through our secure and encrypted website compliant with HIPAA. If you are a current NAVIGATE user at CCS, please find attached a step-by-step “How to NAVIGATE” guide as a point of reference. For your convenience, we have also attached Excel templates for you to use when “Placing your Accounts” with CCS or CFM and “Reporting Payments” to CCS or CFM. If you prefer to use your own layout, you may provide a test file to our IT Department. If you are interested in becoming a NAVIGATE user and/or placing your accounts Electronically, please contact our IT Department at 540-772-6600 or 800-313-2675 ext 8019/8016 where they will assign you a user name and password. If you are a current user with questions, please feel free to also contact our IT department for assistance at any time. They are always willing to help you with any questions or concerns.
Clients may also place their accounts Manually by providing us with all current demographic information available to them, including social security numbers, phone numbers, including cell numbers, along with the balance due and the dates of last charge and payment. For your convenience, please find attached a “Manual Placement Form” to use as a guide of information we would ideally like to receive when an account is placed for collection. This information may be faxed or mailed to CCS, PO Box 21504, Roanoke, VA 24018. Clients may also report payments, bankruptcies, and update account information by calling our Administrative Offices at 540-772-6600 or 800-313-2675 ext 8010, 8011 Monday through Friday 8 AM – 5 PM. We are always happy to assist you.
As recommended by ACA International and Medical Group Management Association placing accounts on a timely basis, no later than 90 days after the date of service for non-medical clients, and 90 days after the charge becomes patient responsibility for medical clients, and including all current demographic information available including all phone numbers and cell numbers, assures you maximum results from your collection agency.